IT & SysAdmin

Google IT Support Professional Certificate

Google IT Support Professional Certificate, course consists of 5 individual courses, and each of those courses are further subdivided into different modules.

1. Technical Support Fundamentals

Technical Support Fundamentals is a first course of Google IT Support Professional Certificate.

It has been sub-divided into the following modules…

  1. Introduction to IT
  2. Hardware
  3. Operating Systems
  4. Networking
  5. What is Software?
  6. Troubleshooting Best Practices

2. The Bits and Bytes of Computer Networking

This course delves deep into computer networking and transport layers.

It has following sub-modules…

  1. Introduction to Networking
  2. The Network Layer
  3. The Transport Layer and Application Layer
  4. Networking Services
  5. Connecting to the Internet
  6. Troubleshooting and the Future of Networking

3. Operating Systems and You: Becoming a Power User

It teaches about the inner workings of computer operating systems, and how manipulate and control different processes running on a computer.

This course has following sub-modules…

  1. Navigating the System
  2. Users and Permissions
  3. Package and Software Management
  4. Filesystems
  5. Operating Systems in Practice
  6. Process Management

4. System Administration and IT Infrastructure Services

This is all about managing different IT services, including public and private cloud, platform services (PAAS, SAAS, IAAS). Also it teaches about data different backup solution and data recovery techniques.

This courses is sub-divided into 6 weeks of study program, which has 5 sub-topics and a final project…

  1. What is System Administration
  2. Network and Infrastructure Services
  3. Software and Platform Services
  4. Directory Services
  5. Data Recovery and Backups
  6. Final Project

5. IT Security: Defense against the Digital Dark Arts

This course teaches about the best security practices and as well as methods to defend against evolving digital threats.

It has 6 sub-modules about different security related topics and a 7th project module…

  1. Understanding Security the Threats
  2. Pelcgbybtl (Cryptology)
  3. The 3 As of Cybersecurity — 3A Authentication, Authorization, Accounting
  4. Securing Your Networks
  5. Defense in Depth
  6. Creating a Company Culture for Security
  7. Final Project: Creating a Company Culture for Security Design Document

IBM IT Support Professional Certificate

1. Introduction to Technical Support

This is the IBM version of introduction to IT Support. But it also gives information about different ticketing systems and service level agreements. It provides details about job opportunities and different skill levels in the field.

It has following sub-modules…

  1. Industry Professional’s Guide to Technical Support
  2. Technical Support Skills and Opportunities
  3. Support Tools, Support Tiers, and Service-Level Agreements
  4. Ticketing Systems

2. Introduction to Hardware and Operating Systems

This course is all about building computers and installing different operating systems on them. It also explains about computer connectors and their types, and peripheral devices. In the end, it gives details about how to troubleshoot a system step by step.

It has been divided into following modules…

  1. Introduction to Computing Fundamentals
  2. Computing Devices and Peripherals
  3. Interfaces and Connectors
  4. Internal Computer Components
  5. Workstation Setup Evaluation and Troubleshooting

3. Introduction to Software, Programming, and Databases

It goes into details about different computing platforms and types of software applications. It also lists down the available web-browsers, types of cloud computing, basics of programming and types of database queries.

It has following 4 sub-modules…

  1. Computing Platforms and Software Application
  2. Fundamentals of Web Browsers, Applications, and Cloud Computing
  3. Basics of Programming
  4. Database Fundamentals

4. Introduction to Networking and Storage

It teaches about the types of networks, like LAN, WAN etc. It lists down the storage types and also goes into the details of troubleshooting common networking problems like DNS issues etc.

This course has following sub-topics…

  1. Networking Fundamentals
  2. Configuring and Troubleshooting Networks
  3. Storage Types and Network Sharing

5. Introduction to Cybersecurity Essentials

This courses teaches about:

  • Everyday digital threats like viruses, malware, social engineering etc.
  • How to remain safe online and how to use password management techniques to remain protected.
  • While surfing the web, how to avoid phishing and other threats.

and more…

It has 4 sub-modules…

  1. Common Security Threats and Risks
  2. Security Best Practices
  3. Safe Browsing Practices

6. Introduction to Cloud Computing

Learning opportunities are:

  • PaaS, IaaS, SaaS
  • Private, public and hybrid cloud models
  • Types virtual machines, hypervisors etc

and more…

This course talks about these topics…

  1. Overview of Cloud Computing
  2. Cloud Computing Models
  3. Components of Cloud Computing
  4. Emerging Trends and Practices
  5. Cloud Security, Monitoring, Case Studies, Jobs