IBM IT Support Professional Certificate

1. Introduction to Technical Support

This is the IBM version of introduction to IT Support. But it also gives information about different ticketing systems and service level agreements. It provides details about job opportunities and different skill levels in the field.

2. Introduction to Hardware and Operating Systems

This course is all about building computers and installing different operating systems on them. It also explains about computer connectors and their types, and peripheral devices. In the end, it gives details about how to troubleshoot a system step by step.

3. Introduction to Software, Programming, and Databases

It goes into details about different computing platforms and types of software applications. It also lists down the available web-browsers, types of cloud computing, basics of programming and types of database queries.

4. Introduction to Networking and Storage

It teaches about the types of networks, like LAN, WAN etc. It lists down the storage types and also goes into the details of troubleshooting common networking problems like DNS issues etc.

5. Introduction to Cybersecurity Essentials

This courses teaches about:

• Everyday digital threats like viruses, malware, social engineering etc.
• How to remain safe online and how to use password management techniques to remain protected.
• While surfing the web, how to avoid phishing and other threats.

and more…

6. Introduction to Cloud Computing

Learning opportunities are:

• PaaS, IaaS, SaaS
• Private, public and hybrid cloud models
• Types virtual machines, hypervisors etc

and more…